When we send email messages to parents, we often use a bulk messaging facility which is part of our student data management system. This sends messages via Capita servers and appears to be from firstname.lastname@example.org
As many other schools use the same facility, there can be many thousands of email messages generated each week.
Unfortunately, AOL’s anti-spam servers often block messages from @capita-intouch.co.uk. This is out of our control.
We recommend you set-up a Google Mail account and set this as your main contact email for messages from the school. You can configure Google Mail to forward messages on to your normal account which may help with this issue. See: https://support.google.com/mail/answer/10957?hl=en for more information.
BT email users may find messages from us in the spam folder. We recommend you specify the above address as a ‘safe sender’. Please see: http://bt.custhelp.com/app/answers/detail/a_id/53113/~/using-bt-mails-anti-spam-features for further information.
All other users
We recommend you add email@example.com to the allowed/safe sender/whitelist settings in your email settings. Most email providers publish information on how to do this in their help guides.